Week One Questions eBusiness/eCommerce (Answers 1-4)

1. Internet Risks – Give Examples of 4 things that can go wrong with a transactional site?
1. Security Issues
1. Transactional sites require that the customer provide personal details, Payment/Credit Card Numbers, Shipping and address information, Telephone Numbers, Email addresses and much more. If someone were to “hack” or steal this information then the customers would lose faith in the company or transactional site and cease to shop with them (among many other problems).
2. Reliance Upon Technology
1. Technology is a wonderful thing however it carries its faults. With a transactional site or any eBusiness there is always the possibility of computer crashes, viruses, hardware/software problems, power outages etc. Any of the above problems would and could cause a loss of revenue and clientele base, the severity of the dilemma depending on how long the technology problem lasts.  
3. Customer Contact
1. With any type of eBusiness you obviously lack that face to face, person to person aspect of shopping, thus creating a communication barrier. If you are running a small online transactional business you may have neither the funding nor the resources to be able to communicate with your clientele. And if you are a Giant online transactional service you may be inundated with thousands of customer requests a day and it may take too much time and resources to reply to them all in a timely fashion.
4. Shipping Issues
1. Through a transactional website every good that is sold must be shipped and every service delivered to the respective customer. Although the mailing system is fairly straightforward there are always issues with lost and damaged packages. Damaged packages can cost the company money through the return of damaged goods that cannot be resold.

2. Definitions of E-Commerce & E-Business
1. eCommerce
1. Any online transaction involving the purchasing or selling of goods or services over an electronic service i.e. The internet.
2. eBusiness
1. All parts of industry/business including, but not limited to, Marketing, Management, Product , Price, Promotion, Product Placement that are conducted and monitored via an Electronic system like the Internet.

3. What is the Difference between Buy side and Sell side eCommerce?
1. Buy-Side eCommerce would include electronic transactions made by a firm to acquire goods or services needed.
2. Sell-Side eCommerce would include goods or Services rendered from a firm via an electronic transaction.

4. Describe the different types of eBusiness.
1. Consumer to Consumer
1. Businesses set up where individuals sell and buy goods form other individuals directly.
2. Business to Consumer
1. Certified Business entities sell goods to individual consumers through a transactional site.
3. Government to Consumer
1. Government provides services through electronic means to individuals.
4. Consumer to Business
1. Electronic feedback, and information services directly from an individual to a Business entity.
5. Business to Business
1. Transactional sites specializing in dealings from businesses to another business.
6. Government to Business
1. Transactions including tax returns, legal notices and many more services provided by the Government to Businesses.
7. Consumer to Government
1. Transactions including tax filing, and feedback provided by individual consumers to the Government.
8. Business to Government
1. Business tax info and feedback form Businesses to the government
9. Government to Government
1. all intergovernmental transactions including international